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Why pharmacies should maximise the use of technology in their practice

Jamal Butt
Jun 25, 2023 11:30:00 PM

Pharmacies play a crucial role in healthcare, providing patients with medications and advice on their use. As technology continues to advance, pharmacies have an opportunity to incorporate more technology into their operations to improve patient outcomes.

In this blog, we will discuss why pharmacies should employ more technology and explore some of the benefits of doing so.

Improved patient outcomes

By employing more technology, pharmacies can improve patient outcomes by increasing medication adherence, reducing medication errors, and enhancing patient education. For example, pharmacies can use automated dispensing systems that accurately dispense medications, reducing the likelihood of errors. Technology can also be used to track patient medication history, identify potential drug interactions, and provide alerts to pharmacists and patients when issues arise.

Repeat prescription apps, such as MedAdvisor, are proven to reduce pharmacy workload and improve patient adherence.

Increased efficiency and productivity

Technology can help pharmacies increase efficiency and productivity, allowing them to serve more patients and provide higher-quality care. Automated dispensing systems, for example, can help pharmacy teams dispense prescriptions more quickly, allowing them to serve more patients. Electronic health records (EHRs) can streamline the process of accessing patient information, allowing pharmacists to spend more time with patients and less time on administrative tasks.

Enhanced patient experience

Employing technology can also enhance the patient experience by providing more convenient and accessible services. For example, pharmacies can offer telehealth consultations, allowing patients to consult with pharmacists remotely. Mobile apps, such as MedAdvisor, and online portals can allow patients to access their medication history, order repeat prescriptions, and schedule appointments in their pharmacy. These services can be particularly beneficial for patients with mobility or transportation issues.

Cost savings

By improving efficiency and reducing medication errors, pharmacies can save costs associated with waste and errors. Automated dispensing systems can also help pharmacies reduce labour costs, allowing them to allocate resources more effectively. By improving patient outcomes and enhancing the patient experience, pharmacies may also see cost savings related to improved patient retention and increased referrals.

Keeping up with the competition

As technology continues to advance, patients are increasingly expecting more from their healthcare providers. By employing more technology, pharmacies can stay competitive with other healthcare providers and meet patient expectations. This can be particularly important for independent pharmacies competing with larger chains that have more resources to invest in technology.


In conclusion, there are many benefits to employing more technology in pharmacies. Improved patient outcomes, increased efficiency and productivity, enhanced patient experience, cost savings, and keeping up with competition are just a few of the reasons why pharmacies should consider incorporating more technology into their operations. As technology continues to advance, it is likely that pharmacies will increasingly rely on technology to provide high-quality care to patients.

MedAdvisor Medication Management App

When it comes to managing medication, the MedAdvisor solution is a popular choice. 


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